SKINX SPA · Ajax
Policies & procedures
Our policies are designed to ensure a smooth, relaxing experience for every client at SKINX SPA. We appreciate your understanding — and look forward to welcoming you.
Cancellations & Rescheduling
- Cancel or reschedule free with 24+ hours' notice — your deposit moves to the new date (once).
- Same-day reschedules and cancellations with less than 24 hours' notice use your deposit. A new deposit is required to rebook.
- Cancel by phone or text — DMs are not accepted for cancellations.
No-Shows
- Missing your appointment without notice forfeits your deposit.
- Your next booking must then be prepaid in full before it is confirmed.
- After a second no-show, appointments are prepay-only and online booking is disabled.
Arrival & Lateness
- New clients: please arrive 15 minutes early. Returning clients: 10 minutes.
- Up to 30 minutes late: we do what we can in the time remaining, at full price.
- More than 30 minutes late is treated as a no-show — the deposit is used and the slot is released.
Deposits & Payments
- Every appointment is held with a 25% non-refundable deposit. It comes off your treatment in full — it is never an extra fee, and you never pay more than the treatment costs.
- Packages must be paid in full.
- We accept cash, card, and e-transfer. Taxes apply.
Consent Forms
- All clients must complete a consent form before their first treatment.
- Forms must be updated annually or with any medical changes.
- Photos are taken at each visit to track your progress.
Refunds
- Completed treatments are non-refundable. Once a service has been performed it cannot be returned, and payment for it is final.
- Results vary from person to person. You are paying for the treatment and the expertise behind it, not a guaranteed outcome — most results build over a course of sessions rather than a single visit.
- If you are unhappy with a result, tell us within 7 days and we will book you a complimentary follow-up assessment. We would far rather look at your skin than leave you disappointed.
- Unused prepaid sessions, packages and memberships can be moved to another treatment, but are not refundable for cash.
- Promotions and deals are final sale. Gift cards are not redeemable for cash.
- Unopened retail products may be returned within 7 days with your receipt.
Valuables & Gratuities
- Please avoid bringing valuables — we are not responsible for lost items.
- Gratuities are not included, but are always appreciated.
Laser Hair Removal — Shaving Policy
- Please shave 24 hours before your appointment.
- For facial areas, shave only visible coloured hairs.
- If shaving is needed at the spa: small area $25, large area $50 — subject to time availability.
Thank you for choosing SKINX
We're thrilled to have you. Let's make your experience relaxing, radiant, and unforgettable. Questions about any policy? Just reach out — we're happy to help.