SKINX SPA · Ajax
Policies & procedures
Our policies are designed to ensure a smooth, relaxing experience for every client at SKINX SPA. We appreciate your understanding — and look forward to welcoming you.
Cancellations
- Please cancel or reschedule at least 48 hours in advance.
- Late changes may result in a fee or loss of the session.
- Contact us by phone or email — DMs are not accepted for cancellations.
No-Shows
- Missed appointments without notice are considered no-shows.
- A $50 fee or forfeited deposit will apply.
- Three no-shows may result in cancellation of your package.
Arrival Guidelines
- New clients: please arrive 15 minutes early.
- Returning clients: please arrive 10 minutes early.
- Arrivals more than 15 minutes late may need to be rescheduled.
Deposits & Payments
- A $25 non-refundable deposit is required to book.
- Packages must be paid in full.
- We accept cash, card, and e-transfer. Taxes apply.
Consent Forms
- All clients must complete a consent form before their first treatment.
- Forms must be updated annually or with any medical changes.
- Photos are taken at each visit to track your progress.
Refunds & Exchanges
- Services are non-refundable but can be exchanged.
- Promotions are final sale.
- Unopened products may be returned within 7 days.
Valuables & Gratuities
- Please avoid bringing valuables — we are not responsible for lost items.
- Gratuities are not included, but are always appreciated.
Laser Hair Removal — Shaving Policy
- Please shave 24 hours before your appointment.
- For facial areas, shave only visible coloured hairs.
- If shaving is needed at the spa: small area $25, large area $50 — subject to time availability.
Thank you for choosing SKINX
We're thrilled to have you. Let's make your experience relaxing, radiant, and unforgettable. Questions about any policy? Just reach out — we're happy to help.